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Question:
I'm having trouble downloading a file. How do I disable my browser's pop-up blocker?
Answer:
You need to disable your pop-up blockers in order to download files. Here are the instructions to do that:
For Chrome:
Open Chrome
Click the Chrome menu in the top right corner (three small dots)
Click "Settings"
Click "Advanced" at the bottom of the screen
Under "Privacy and security", click "Content settings"
Next to "Blocked" click the slider to the right which will change the setting to "Allowed"
You may also disable pop-ups for our site only. Follow these instructions:
Open Chrome
Click the Chrome menu in the top right corner
Click "Settings"
Click "Show advanced settings"
Under "Privacy" click the "Content settings" button
Under "Pop-ups", click "Manage exceptions"
For Edge:
Open Microsoft Edge
Click the "More" button (...) at top right
Click "Settings"
Click "Cookies and site permissions" on the left
Click "Pop-ups and redirects" option
Turn off the "Block" toggle
For Internet Explorer:
Open Internet Explorer
Click "Tools" (gear widget at top right)
Click "Internet options"
On the Privacy tab under "Pop-up Blocker", select or clear the "Turn on Pop-up Blocker" check box
Click "OK"
For Firefox:
Open Firefox
Click "tools"
Click "options"
Click Content
Uncheck box in front of "Block pop-up windows"
For Mac:
Click "Safari"
Click "block pop-up windows" OR
Click "Preferences"
Click "Security"
Uncheck box in front of "Block pop-up windows"
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